Troubleshooting

Use this page to resolve common issues before reaching out to your team admin.

I cannot see calculation results

• Confirm all components have required data filled in.
• Verify the diagram is fully connected.
• Run the calculation again after saving changes.

A component will not connect

• Make sure the two components are compatible.
• Zoom in and try the handle again to confirm alignment.
• Remove the connection and try again if the handle is stuck.

Missing access to a project

• Confirm the project is in your current organization.
• Ask a project owner to grant you access.

The page feels slow

• Close unused browser tabs.
• Simplify the diagram and rerun calculations.
• Refresh the page to clear stale state.