Privacy Policy

By accessing or using ekx power systems' services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

This Privacy Policy applies to all personal information collected by ekx power systems through our website at joinekx.com and our cloud-based electrical engineering analysis platform (collectively, the "Services").

Account Information. When you create an account, we collect your name, email address, and authentication credentials (when using OAuth providers like Google, we receive only your public profile information).

Payment Information. When you subscribe to a paid plan, our payment processor (Stripe) collects payment card information. We do not store complete card numbers on our servers; we receive only a token and last four digits for reference.

Project Data. We collect the electrical system data you input, including one-line diagrams, equipment specifications, and calculation parameters. This data is used solely to provide the Services.

Usage Data. We automatically collect information about how you use the Services, including features accessed, actions taken, and time spent. This helps us improve the product.

Device Information. We collect device type, operating system, browser type, and IP address for security and optimization purposes.

Communications. We retain communications you send to us, including support requests and feedback.

We use your information to:

• Provide, maintain, and improve the Services
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

We do not sell your personal information to third parties.

Your Project Data is Private. Your electrical system models, one-line diagrams, and calculation results are private by default. ekx power systems employees do not access customer project data except:

• When explicitly requested for technical support
• To investigate potential security incidents
• As required by law

No Marketing Use. We do not use your project data for marketing purposes or share it with third parties for their marketing purposes.

Aggregated Data. We may use aggregated, anonymized data derived from usage patterns for product improvement and industry benchmarking, provided such data cannot identify you or any individual project.

When you use ekx's AI assistant features, your prompts and the AI's responses may be processed by third-party AI providers (Anthropic). This processing is subject to the following:

• AI providers receive only the specific conversation content, not your full project data
• AI providers are contractually prohibited from using your data to train their models
• AI conversations may be stored for service improvement and troubleshooting
• You can disable AI features at any time through your account settings

For more information about how our AI providers handle data, please refer to Anthropic's privacy policy.

We share your information only in the following circumstances:

Service Providers. We share information with vendors who assist us in providing the Services, including:

• Stripe for payment processing
• Cloud infrastructure providers for hosting
• Analytics providers for usage analysis

These providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

Legal Requirements. We may disclose information if required by law, regulation, legal process, or governmental request.

Business Transfers. In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

With Your Consent. We may share information with third parties when you give us explicit consent to do so.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls limiting employee access to personal information
• Secure development practices and code review

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide the Services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

After account termination:

• You may export your project data for thirty (30) days
• Account information is retained for legal and audit purposes
• Project data is permanently deleted within ninety (90) days

Inactive accounts (no login for 180 consecutive days) may be subject to data deletion after notice as described in our Terms of Service.

Depending on your location, you may have the following rights regarding your personal information:

Access. Request a copy of the personal information we hold about you.

Correction. Request correction of inaccurate personal information.

Deletion. Request deletion of your personal information, subject to certain exceptions.

Export. Export your project data in standard formats (PDF, Excel, JSON).

Opt-Out. Opt out of marketing communications at any time.

To exercise these rights, contact us at [email protected]. We will respond to your request within thirty (30) days.

ekx power systems is based in Canada. Your information may be transferred to and processed in Canada and other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

By using the Services, you consent to the transfer of your information to Canada and other jurisdictions. We ensure appropriate safeguards are in place for international transfers in compliance with applicable law.

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email to the address associated with your account
• Displaying a notice within the Services

Changes become effective when posted. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Mail:

ekx power systems

Saskatoon, Saskatchewan

Canada